HOW DOES SHIPLEY DO-NUTS DO-HAPPY REWARDS WORK?
We want to reward you for being a loyal Shipley Do-Nuts guest by earning points for your purchases. You’ll earn 5 points for each $1 spent. The more points you earn, the more rewards you unlock.
HOW DO I JOIN SHIPLEY DO-NUTS REWARDS?
Download our Shipley Do-Nuts Mobile App in the Apple AppStore or Google Play Store or complete the online registration form here.
HOW DO I EARN POINTS?
For purchases made in-shop, present membership barcode found in the mobile app to the cashier to scan. When ordering online or through the app, log in using your Shipley Do-Nuts Do-Happy Rewards username and password to earn points for every delicious purchase. Note, you will not receive points for taxes, delivery fees, discounts or catering & gift card purchases.
HOW DO I VIEW MY ACCOUNT BALANCE AND MEMBERSHIP TIER STATUS?
You can view your account balance and progress towards Membership Tiers by logging into your account. We also send email notifications when you reach a new membership tier or earn a reward.
HOW DO I KNOW WHEN I HAVE A REWARD?
You can view your account balance by logging into your account. You can also explore Membership Benefits for program reward tier information. We also send email notifications when you reach a new membership tier or earn a reward.
HOW DO I REDEEM EARNED REWARDS?
To redeem your earned rewards in-shop, present membership barcode found in the mobile app to the cashier to scan. To redeem your earned rewards online or through the app, be sure you’re logged in using your Shipley Do-Nuts Rewards username and password. Add items to your cart and prior to check out, apply appropriate reward you wish to redeem.
CAN I LOSE MY “MEMBERSHIP TIER” STATUS?
Once you achieve a new membership tier you will remain in that tier for the remainder of the current calendar year, plus the entire next year. At the end of the year, your points will refresh as you track your status back to your prior membership tier or a higher tier for the following year.
For example, if you achieve the “Sprinkles! Membership” tier in August 2023, you would enjoy “Sprinkles! Membership” tier rewards for the rest of 2023 and all of 2023. Beginning in January of 2024, your points will refresh to the “Glazed Membership” tier. Explore Membership Benefits.
HOW LONG DOES IT TAKE FOR MY POINTS TO APPEAR IN MY ACCOUNT?
You will receive your points at the time of your visit/purchase.
HOW DO I KNOW WHICH SHOPS PARTICIPATE IN THE PROGRAM AND WHICH ONES WILL ACCEPT REWARDS?
All participating locations are listed in the locations portion of the mobile app.
HOW DO I CANCEL MY MEMBERSHIP IN SHIPLEY DO-NUTS REWARDS?
While we hope you won’t want to leave us, if you decide for whatever reason to no longer participate in the Shipley Do-Nuts Rewards program, please Contact Us and we’ll remove you from our membership and mailing list.
HOW DO I STOP RECEIVING SHIPLEY DO-NUTS REWARD EMAILS?
If you no longer want to receive email communication, or you want to change the frequency of email communication, simply change your preferences in the “Communication Preferences” section by logging into your account.
HOW DO I RECEIVE POINTS FOR A MISSED PURCHASE?
If you forget to log in or present your membership barcode during a purchase, please Contact Us and include your proof of purchase to receive points for a missed visit.
WHY DO YOU NEED TO KNOW MY BIRTHDAY?
WHY CAN’T I EDIT MY BIRTHDAY?
Unfortunately, birth dates cannot be edited online after you’ve registered. However, you can Contact Us to have your birthday edited.
WHAT IF I WANT TO REGISTER BUT DON’T HAVE AN EMAIL ADDRESS?
The Shipley Do-Nuts Rewards program requires that guests register to begin their membership, which includes providing a unique, valid email address. This helps ensure that your visits are being recorded in the right place and maximizes your opportunities to earn rewards.
WHY CAN’T I REGISTER WITH THE SAME EMAIL ADDRESS I SHARE WITH SOMEONE WHO ALREADY REGISTERED?
The Shipley Do-Nuts Rewards registration system requires a unique email address. We apologize for any inconvenience this may cause you.
HOW DO I EDIT MY SHIPLEY DO-NUTS REWARDS ACCOUNT INFO?
To update your address, email or other details of your account, visit the Edit Account section online
WHY AM I NOT RECEIVING REWARDS EMAILS FROM YOU?
You may have inadvertently opted out of receiving communications from us changed your communication frequency. Please check your preferences in the “Communication Preferences” section by logging into your account. If you still have questions cannot access your account or opted out, you can also Contact Us to ensure we have your correct email address.
WHO CAN I CONTACT IF I HAVE QUESTIONS ABOUT SHIPLEY DO-NUTS REWARDS?
Please Contact Us with additional questions you may have.